FREQUENTLY ASKED QUESTIONS
Your questions, answered.
The group, services, integration and compliance: what you need to get started with BBS.
The group
What is the status of BBS INVEST GROUP LTD?
BBS INVEST GROUP LTD is a Money Services Business registered with FINTRAC in Canada. Services are provided subject to applicable authorizations in each jurisdiction, directly or with licensed partners.
Who are your services for?
Mainly businesses: fintechs, PSPs, IMTOs, merchants, platforms and institutions. Some services may be available to individuals depending on the market.
Where do you operate?
The group operates across the Americas, Africa, the Middle East and Asia, with its head office in Canada and a partner network on each continent. A presence does not mean all services are offered in every country.
Services and pricing
Which currencies do you handle?
Including XOF, XAF, GNF, USD, EUR, CNY and JPY, as well as certain permitted digital assets such as USDT and USDC, depending on markets and authorizations.
How are fees set?
Fees are communicated before any commitment. They depend on the service, corridor, amount, currency and settlement route.
Which Mobile Money operators are connected?
The main operators in the region, including Orange Money, Wave, MTN MoMo, Moov Money, Airtel Money and Mixx by Yas, depending on countries and agreements in place.
Integration
Do you offer API integration?
Yes. A test environment and documentation are provided once your file is approved, to integrate collections, payouts and transaction tracking.
How do I track my transactions?
Each transaction has a unique reference. Notifications and reports support reconciliation with your system.
Compliance and security
How long does onboarding take?
It depends on how complete your file is and the level of due diligence required. A complete file from the start speeds up approval considerably.
Why might a transaction be delayed?
A transaction may be held pending a check: consistency with the profile, sanctions screening or a request for supporting documents. Some reasons cannot be disclosed where the law prohibits it.
How do I report an issue or fraud?
Write to compliance@bbsmastergroup.com with the transaction reference. Never share your credentials or codes by email.
How do I exercise my data rights?
Send your request to compliance@bbsmastergroup.com. The process is described in our privacy policy.
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